Monday, April 7, 2014
Concentra the fast food model of health care
I think I have found the perfect example of what happens when you combine a Fast Food business plan with healthcare, it is called Concentra. Concentra is owned by Humana, which as most people know is a for profit managed care and health insurance company. They are in the process of rapidly expanding nation wide, kind of like Subway with one in every strip mall. When I visited two of their clinics recently it was evident by the take a number, sit by the plastic plant, and one of our employees who all dress in the same uniform will help you shortly. Healthcare has been going down this quicker, cheaper and dehumanizing path for a while.
There are large companies that operate similar services like United Heath who do a good job of not turning people into a commodity and hopefully there will be a rebellion against this type of plastic drive-thru model of care. What happened to the real family physician?